Noticeboard

*Mask wearing* If you are showing any symptoms of a cold, flu, fever, please ensure you are wearing a mask prior to entering the surgery. 

Important information for patients currently on hospital waiting lists

The NHS has been working hard to address the backlogs built up during the COVID pandemic. As part of these plans, the NHS will be proactively contacting patients who have been waiting a long time for NHS funded treatment to remind them of their right to request to move to an alternative hospital where they may be seen quicker. 

From Tuesday 31st October new digital portal called the Patient Initiated Digital Mutual Aid System (PIDMAS) will be introduced. Patients who have been waiting 40 weeks or more can use this portal to request an alternative choice of hospital.   

Any patient who is eligible will receive either a SMS text message or a letter from their current hospital explaining how to request to choose a different hospital.

Please do not contact the practice regarding this process as we have no information regarding individual patients. 

The hospital will contact you if you are eligible. Please do not contact them either.   

Further information about alternative choice is available on hospital websites. 

* We know that our children and young people are at risk from suffering with viral and bacterial illnesses and this may be worrying for you as parents and carers. https://what0-18.nhs.uk/ is a good website and app to download and use. It gives general health advice for all common conditions and helps direct you to the most appropriate services if your child needs further care and support. There is a specific link if worried about Strep A/Scarlet Fever https://what0-18.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever

                                      

Appointments

Please wear a mask if you are entering the practice.

Face-to-face appointments are available to all patients when necessary, and you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you. We also have an easy to use video consultation system which you may be offered. This has been very successful, the aim of all of this being to provide personal healthcare whilst keeping everyone safe. 

Tockwith Opening times

Whilst we are doing our very best to keep both sites open as normal, due to these difficult times, there have been and will be occasions we regretfully have to close Tockwith.

Please check "Opening Times" at the top of the page to see current opening times.

  We appreciate your patience and understanding.

Thank you

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Springbank Health privacy notice

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Our complaints procedure is in this document - Complaints procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Earnings declaration

From 1 April 2015, it is a contractual requirement for practices to publish on their practice website the mean earnings (i.e. average pay) for all GPs working to deliver NHS services to patients in the practice. The average earnings of a whole time equivalent GP for Springbank Surgery in the year ending 31st March 2016 was £49,305 before tax and national insurance. We have 3 full time GPs and 2 part time GPs. 



 
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